Frequent Questions

We understand that no two plumbing jobs are the same and that you may have questions. We have done our best to list some of the most common questions and answers below. If you can't find what you're looking for, phone on 03 5448 4324.

  • What plumbing jobs can I do legally in my own home?

    The following jobs can be undertaken by homeowners:
    1. cleaning or maintaining ground level grates to traps on sanitary drains
    2. replacing caps to ground level inspection openings on sanitary drains
    3. maintaining an above or below ground irrigation system
    4. installing or maintaining an irrigation or lawn watering system downstream from an isolating valve, tap or backflow prevention device on the supply pipe for the irrigation or lawn watering system
    5. replacing a jumper valve or washer in a tap
    6. changing a shower head

  • What should I do if I require extra work to be performed by the same plumber?

    Ensure that you request and receive a variation of consent form (i.e. an amendment to the original work).

  • What do I do when I hear a whistle sound in my plumbing?

    The sound is usually caused by a toilet inlet valve or other type of valve that is slowly leaking. To locate the leaking toilet, remove the lid of each toilet listen and adjust the inlet valve mechanism until it stops. If the problem continues contact your plumber.

  • My water bill is quite high. None of the taps appear to leak. What could contribute to a high water bill?

    Check that the toilet is not leaking. First check the water level to ensure that water is not overflowing the cistern by way of the overflow pipe.
    This pipe is in the middle of the tank. It has a small tubing connected to it. You could put a few drops of food colouring into the tank to test the flush valve mechanism. If the water in the bowl changes colour within 15 minutes, this is an indication that water is leaking into the toilet bowl and the ball or flapper needs to be replaced. You should contact us immediately.
    If it is not the toilet, look for any abnormal puddles outside of the building. You may have a damaged pipe that needs repairing. Call us immediately to locate and repair the damaged pipe.

  • Our kitchen or bathroom drain is taking longer than usual to drain. Should we have it cleaned?

    Before you have the drain cleaned, try using drain cleaner maintenance products. These products are designed to remove the usual build-up of soap scum, grease and hair. There is also a product to inhibit root growth in your main sewer line.

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